Introduction
The Privacy Policy for the MalariaX App explains how we collect, use, store, protect, and manage your personal information when you interact with our platform. MalariaX is committed to safeguarding the privacy of all users, including community members, volunteers, health workers, programme managers, and partner organizations. This Policy outlines your rights regarding your data and the responsibilities we uphold when you use our mobile application, website, and related services. By accessing or using MalariaX, you acknowledge that you understand and agree to the practices described in this Policy.
The purpose of this Privacy Policy is to provide transparency about how MalariaX handles data in accordance with global privacy principles and applicable laws, including but not limited to the Nigerian Data Protection Regulation, the General Data Protection Regulation, and other regional privacy frameworks where required. MalariaX is designed as a public health tool that supports malaria prevention, tracking, and community reporting. As such, we process certain types of information that are essential to the function of the App, including health related data, location based data, and voluntary submissions related to case reporting and environmental observations. We remain committed to ensuring that all data collected is handled lawfully, fairly, and securely.
This Policy applies to all features of the MalariaX App, including vaccination pre registration, case reporting, volunteer activities, surveillance reports, community engagement tools, and programme management features. It also applies to any communication channels, support services, and content provided through our platform. We encourage all users to read this Policy carefully so they understand how their information is managed. If at any time users have questions about this Policy, they are encouraged to contact us for clarification. By continuing to use MalariaX, you consent to the practices described in this Privacy Policy.
Information We Collect
MalariaX collects information that enables the App to function effectively, provide accurate reporting, improve user experience, and support malaria prevention efforts across communities. We collect information directly from users, automatically through device interactions, and from authorized third party sources where necessary for service delivery.
Information you provide directly includes details submitted during registration, such as your name, phone number, email address, gender, age group, and location. Depending on how you use the App, you may also provide additional details such as your volunteer profile, health center information, programme management data, or case related reports. When reporting symptoms or environmental risks, users may submit health related information, descriptions, photos, or specific observations that support malaria surveillance and community action.
Information collected automatically includes device information, log data, unique identifiers, IP addresses, browser type, operating system, and usage statistics. These help us understand how users interact with the App, improve functionality, monitor performance, and detect potential security risks. We may also collect location information to support accurate case mapping, volunteer coordination, environmental reporting, and identification of malaria hotspots. Location data may be collected in real time or as approximate location depending on user device settings.
Information from third parties may include verification data, health service records, or programme related updates from authorized partners who work directly with malaria response systems. These partners may include health centers, non governmental organizations, or government malaria control programs.
All information collected is handled responsibly and used only for the purposes described in this Privacy Policy. Users may choose to modify their data permissions at any time through the App settings where applicable.
How We Use Your Information
MalariaX uses collected information to operate, maintain, and enhance the services provided through the App. Information is used to support malaria case reporting, improve surveillance accuracy, coordinate volunteer activities, and strengthen programme management. The primary purpose of using your information is to promote malaria prevention, provide accurate data for decision making, and ensure seamless communication across communities and health systems.
We use your information to create and manage user accounts, verify identities where necessary, and personalize your experience within the App. For volunteers and programme managers, information may be used to organize activities, track participation, assign tasks, and support field operations. For community users and health workers, information may be used to submit case information, report symptoms, record environmental actions, and access guidance or educational materials.
Information may also be used for analytics and performance monitoring. These insights help us understand how the App is used, identify areas for improvement, and develop new features that support malaria control efforts. We may use your information to communicate important updates, notifications, public health alerts, or changes to our services.
Location data and health related information may be used to support real time mapping, identify malaria hotspots, generate risk assessments, and support national malaria control strategies. All health related information is processed with strict confidentiality.
We may use your information to ensure compliance with legal obligations, respond to requests from public health authorities, and support investigations related to disease surveillance. Your information will never be used for commercial advertising or unrelated purposes. All uses of data are aligned with the mission of MalariaX and the need to enhance malaria eradication across Africa.
Legal Basis for Processing
MalariaX processes personal information based on several lawful grounds, depending on the nature of the data and the purpose for which it is collected. These legal bases ensure that all data processing activities remain compliant with applicable privacy laws and public health standards.
Consent is obtained when users voluntarily provide personal information, including registration details, health related data, or environmental reports. By using the App, users give consent for their information to be processed according to the features they interact with. Users may withdraw consent at any time through the App settings where applicable.
Legitimate interest applies where the processing of information is necessary for the effective functioning of MalariaX. This includes data used for improving App performance, enhancing features, ensuring security, monitoring system usage, and supporting community engagement. Legitimate interest also applies to data used for public health and malaria surveillance.
Public interest and public health obligations form a significant legal basis for processing information within MalariaX. As a malaria eradication tool, the App supports national and regional disease control programs. Processing health related information, location data, and surveillance reports is essential for population level monitoring, early detection of outbreaks, and targeted intervention strategies. These activities align with recognized public health responsibilities.
Legal compliance applies when MalariaX is required to share or process information in response to regulatory requirements, government mandates, or health authority guidelines. When processing is required by law, such as reporting certain public health events, MalariaX does so in accordance with legal standards and user safety.
Contractual necessity may apply when users engage with specific features that require data processing to fulfill a requested service, such as vaccination pre registration or volunteer coordination.
By relying on these legal bases, MalariaX ensures that all processing activities are justified, transparent, and aligned with user rights and public health priorities.
Data Sharing and Disclosure
MalariaX does not sell, rent, or trade user information. However, certain information may be shared with authorized entities strictly for the purpose of improving malaria prevention, supporting public health functions, and ensuring effective App operations. Data sharing is handled responsibly and in compliance with applicable data protection laws.
We may share information with public health authorities, national malaria control programs, and authorized partners who play a direct role in malaria surveillance and intervention. This sharing supports early detection of outbreaks, vaccination planning, environmental risk assessment, and response coordination. Only relevant information necessary for public health action is shared.
We may share information with health facilities, pharmacies, or volunteers when required to support case follow up, treatment coordination, or community level reporting. This ensures timely communication between those involved in malaria control.
Third party service providers may receive limited information as needed to support App functionality. These include companies that provide hosting, analytics, security monitoring, or technical support. All service providers are required to maintain strict confidentiality and process data only according to our instructions.
In some cases, we may share aggregated or anonymized data for research, reporting, or statistical purposes. Such data does not identify individual users and is used to support malaria program planning or scientific analysis.
Information may also be disclosed when required by law, legal obligation, or regulatory request. This includes compliance with court orders, health investigations, or enforcement of App terms.
MalariaX ensures that all data sharing practices are transparent, secure, and aligned with its mission to support malaria eradication.
Data Security Measures
MalariaX is committed to protecting all personal information collected through the App using industry-standard security practices and administrative safeguards. We implement comprehensive security measures designed to prevent unauthorized access, data misuse, accidental loss, alteration, or destruction of user information. These measures apply to all systems, databases, and communication channels associated with the MalariaX platform.
Our security framework includes the use of encrypted connections whenever users interact with the App. All data transmitted between the user’s device and our servers is encrypted using secure protocols to prevent interception by unauthorized parties. Stored data is protected using encryption at rest, ensuring that information remains secure within our databases even in the unlikely event of unauthorized access.
We employ access control measures that restrict access to personal information to only authorized personnel who require such access to support disease surveillance, public health reporting, or technical operations. All staff members and partners with access privileges are trained in confidentiality practices and are required to follow strict data protection policies.
MalariaX systems are regularly monitored for unusual activity, potential vulnerabilities, and security threats. We conduct periodic audits, risk assessments, and system updates to ensure that our platform remains protected against emerging risks. Where necessary, we work with trusted third party security experts to enhance systems and maintain high standards of protection.
Despite our strong security practices, no digital platform can guarantee absolute protection against all risks. For this reason, we continuously improve our security measures and encourage users to protect their devices, update passwords regularly, and avoid sharing account access with others. If a security incident occurs, MalariaX will take prompt action to investigate, mitigate the impact, and notify affected users and relevant authorities as required by law.
User Rights and Choices
MalariaX respects the rights of all users regarding how their personal information is collected, stored, and processed. Users have several rights under data protection laws that allow them to exercise control over their data and ensure transparency in how the App handles their information. These rights apply to all users regardless of their role as community members, volunteers, programme managers, or health workers.
Users have the right to access the personal information stored about them. Upon request, users may receive a copy of the data associated with their account. Users also have the right to request corrections to any inaccurate or incomplete information. This ensures that all data used for reporting, surveillance, or programme management remains accurate and reliable.
Users may request deletion of their personal data unless retention is required for legal, public health, or operational reasons. In certain cases, data used for surveillance or programmatic reporting may need to be retained to support national malaria control programs, but identifiable details will be limited where possible.
Users have the right to restrict certain types of data processing or object to processing where applicable. Users may disable or adjust permissions such as location access, notifications, or optional data fields within their device settings or App preferences. While some features may not function fully without specific permissions, users retain full control over optional data sharing.
Users may withdraw consent at any time for data processed on the basis of consent. This may include permissions for photographs, environmental reports, or optional profile details. Users also have the right to file complaints with regulatory authorities if they believe their rights have been violated.
MalariaX is committed to supporting these rights and provides channels for users to submit requests, ask questions, or seek clarification regarding their information. All requests will be addressed promptly and in compliance with applicable laws.
Data Retention
MalariaX retains personal information only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, support public health activities, and maintain accurate program records. Our retention practices are designed to balance the need to support malaria control programs with the requirement to respect user privacy and minimize unnecessary data storage.
Data related to user registration, volunteer records, program participation, and basic account information is retained for the duration of the user’s active engagement with the App. If an account becomes inactive, MalariaX may retain this information for a reasonable period to support system continuity, reporting obligations, and audit requirements. After this period, data may be archived or securely deleted.
Data related to malaria cases, environmental reporting, surveillance findings, and vaccination pre registration may be retained longer due to public health requirements. These types of data often support trend analysis, research, policy development, and outbreak prevention strategies. Where possible, such data will be anonymized or aggregated over time to remove direct identifiers while still supporting long term public health objectives.
Technical data such as logs, analytics, and device information may be kept for shorter periods to support App performance, troubleshooting, and security monitoring. Once no longer needed, this data is deleted or fully anonymized.
In some cases, legal obligations may require MalariaX to retain certain records for specific periods, especially when cooperating with national malaria control programs or responding to regulatory requirements. In all situations, we ensure that retained data is stored securely, used responsibly, and accessed only when necessary.
Users may request deletion of their personal information. MalariaX will comply unless retention is required by law, public health guidelines, or essential operational needs. All deletion requests are handled promptly and transparently.
Children’s Privacy
MalariaX is committed to protecting the privacy of children and ensuring that the App is used safely and responsibly by all age groups. While the App may be used in communities that include children, the platform is not intended for independent use by children without supervision. MalariaX does not knowingly collect personal information directly from children under the age of thirteen without appropriate parental or guardian consent.
When children’s information is processed for public health purposes, such as case reporting or vaccination tracking, it is typically submitted by authorized health workers, parents, guardians, or programme managers. In such cases, all data relating to minors is handled with heightened confidentiality and processed strictly for public health and community safety purposes.
We encourage parents, guardians, teachers, and health professionals to guide children in using the App only where appropriate and to ensure accurate and responsible submission of information. Children should not create accounts, submit personal data, or provide identifiable details without the supervision of a responsible adult.
If MalariaX discovers that personal information has been collected from a child without appropriate authorization, steps will be taken to delete that information promptly. We also encourage parents and guardians to contact us if they believe their child’s information has been submitted inappropriately.
MalariaX may process limited child related information when necessary for disease surveillance and healthcare coordination. This may include age details, symptom reports, or vaccination records as part of public health responsibilities. Such processing is permitted under public health frameworks and conducted with the highest level of security and care.
We remain committed to ensuring that all minors’ data is treated sensitively, used only for essential purposes, and protected in accordance with applicable data protection laws and ethical standards.
Cross-Border Data Transfers
MalariaX may store or process personal information on servers located in different countries, depending on infrastructure requirements, partnerships, or service provider locations. Cross border data transfers are conducted in accordance with applicable privacy laws to ensure that user information remains protected regardless of geographic location.
When personal information is transferred outside the user’s home country, MalariaX ensures that the receiving location provides an adequate level of data protection. This may include transfers to countries recognized for strong privacy regulations or implementation of contractual safeguards such as standard contractual clauses, data processing agreements, or other approved legal mechanisms.
We may transfer data across borders to support system operations, ensure platform reliability, provide technical support, or integrate with public health systems and partners operating in multiple regions. All transfers are conducted only when necessary to support the mission of malaria prevention and App functionality.
In certain cases, aggregated or anonymized data may be shared internationally for research, reporting, or public health analysis. Such data does not identify individuals and is used to support global understanding of malaria trends and intervention outcomes.
Users will be informed when significant changes occur to data processing practices that involve new regions or service providers. We remain committed to transparency and compliance with all legal requirements related to international data transfers.
By using MalariaX, users acknowledge that their information may be transferred and processed across borders as part of the App’s operational and public health functions. MalariaX ensures that appropriate safeguards are always in place to maintain the confidentiality, integrity, and security of all transferred data.
Third Party Services
MalariaX may rely on third party service providers to support the operation, maintenance, and improvement of the App. These third party services assist with hosting, analytics, security monitoring, data processing, technical support, and other operational functions. Whenever third party partners are engaged, they are required to comply with strict confidentiality, data protection, and security obligations that align with the standards set out in this Privacy Policy.
Third party providers may access limited information solely for the purpose of performing services on our behalf. This may include technical information such as device data, error logs, usage statistics, or anonymized performance metrics. In some cases, third party partners may support specific features of the App, such as mapping tools, cloud storage, user authentication, or communication functions. These partners are not permitted to use personal information for any purpose other than delivering the contracted service.
MalariaX carefully reviews and selects third party service providers to ensure they meet appropriate privacy requirements. All service providers must adhere to legal and operational guidelines and may not share or sell user information. Where applicable, data processing agreements are established to set clear responsibilities and security expectations.
In some circumstances, third party partners may be involved in public health or research initiatives that align with the mission of malaria control. In such cases, only aggregated or non identifiable data may be shared unless required for essential public health reporting. Any such collaboration is governed by legal and ethical considerations.
Users are encouraged to review the privacy practices of these third party services when interacting with features that may redirect to external platforms. MalariaX remains responsible for ensuring that all third party processing is lawful, secure, and aligned with the purpose of the App. We take necessary measures to protect user information throughout all third party interactions.
Cookies and Tracking Technologies
MalariaX may use cookies and similar tracking technologies to improve the App’s functionality, enhance user experience, and support security monitoring. Cookies are small text files that are stored on a user’s device, allowing the system to remember preferences, maintain session stability, and provide smoother navigation. While the App primarily functions through mobile devices where cookies may be limited, equivalent technologies may be implemented within the mobile environment to support essential App operations.
Tracking technologies help MalariaX understand how users interact with various features. This includes information such as pages visited, actions taken, performance metrics, and areas where users may experience difficulties. These insights allow us to improve usability, fix issues, enhance performance, and release new features that better support malaria prevention activities.
Some tracking tools also support security functions by detecting unusual behavior, unauthorized access attempts, or potential misuse. These tools help protect user accounts and maintain the integrity of the App.
Cookies and tracking technologies may be used for authentication, ensuring that users remain logged in securely. They may also be used to store user preferences such as language selection, notification settings, or display options.
MalariaX does not use cookies or tracking technologies for advertising or for profiling users for commercial purposes. Any tracking conducted is strictly limited to operational, functional, and security oriented needs.
Users may adjust device or App settings to limit or control certain tracking technologies. However, disabling essential tracking tools may affect the functionality or user experience of the App.
All tracking technologies used by MalariaX are implemented in compliance with data protection standards, ensuring user privacy and responsible data handling at all times.
Your Consent
By using MalariaX, users acknowledge and provide consent for the collection, processing, and storage of information as outlined in this Privacy Policy. Consent is obtained at the point of registration, during use of specific features, and through continued use of the App. Users are encouraged to review this Privacy Policy carefully to understand how their information is managed and what choices they have regarding their data.
Certain features of the App require specific permissions such as location access, camera use, photo uploads, or health related reporting. When these features are accessed, the user is prompted to grant permission. Providing such consent enables the App to function effectively, especially for features related to surveillance, case reporting, or environmental assessments. Users may adjust these permissions at any time through device settings, although doing so may limit certain functionalities.
Consent is also relevant when users voluntarily submit information such as case details, environmental reports, feedback, or messages. Users retain the right to withdraw consent for certain types of data processing. If consent is withdrawn, MalariaX will discontinue processing except where processing is required by law, public health obligations, or essential operational needs.
MalariaX operates under the principle of transparency. Whenever significant changes occur to data practices, users may be notified and asked to reaffirm their consent. Continued use of the App following such updates constitutes acceptance of the revised practices.
We encourage users to contact us if they have concerns about how consent is managed or wish to clarify their rights regarding consent withdrawal. MalariaX is committed to honoring user choices while maintaining the integrity and functionality of the public health services supported by the App.
Updates to This Policy
MalariaX may update this Privacy Policy periodically to reflect changes in legal requirements, App features, operational practices, or public health guidelines. Updates ensure that users remain fully informed about how their information is collected, used, and safeguarded. Any changes made to this Policy will be guided by our commitment to transparency, user protection, and compliance with applicable privacy laws.
When updates occur, they will be posted within the App and on the associated website. Users are encouraged to review the Policy regularly to stay informed of changes. In cases where significant modifications are made, such as the introduction of new data processing practices, changes to legal bases, or expansion of services, MalariaX may issue direct notifications to users. Continued use of the App following the posting of an updated Privacy Policy will signify acceptance of the revised terms.
Updates may occur due to technological improvements, new features, or advancements in malaria surveillance and public health needs. As MalariaX evolves, the Privacy Policy will adapt to ensure responsible data governance and alignment with global privacy standards.
Users who disagree with any changes may discontinue use of the App or contact us for clarification. MalariaX remains dedicated to ensuring that all privacy updates enhance user control, strengthen data security, and support the mission of malaria prevention.
We encourage all users to remain attentive to updates, especially when new permissions or data practices are introduced, so they may make informed decisions about their privacy preferences.
Contact Information
Users who have questions, concerns, or requests related to this Privacy Policy or the handling of personal information may contact MalariaX through designated communication channels. We are committed to responding promptly and providing any clarification needed regarding data processing, user rights, or the security of information submitted through the App.
Contact inquiries may include requests for access to personal data, correction of incorrect information, deletion requests, or concerns about consent and permissions. Users may also reach out to report suspected privacy issues, security incidents, or potential misuse of their information.
To contact MalariaX, users may use the email address, telephone number, or official communication form provided within the App and on the website. Additional contact avenues may include support teams, privacy officers, or designated representatives responsible for compliance and user protection.
MalariaX encourages users to provide clear details when submitting inquiries so that concerns can be addressed efficiently and within applicable legal timelines. Where regulatory obligations require, MalariaX will notify appropriate authorities of significant privacy issues and collaborate fully in resolving such matters.
We remain committed to maintaining an open line of communication with all users and ensuring that questions regarding privacy are handled with thoroughness, transparency, and respect.
